Refund policy

At A Red Flower, we strive to ensure your complete satisfaction with every purchase. We want you to be delighted with your press on nails and accessories. However, we understand that sometimes a return or refund may be necessary. Please read our refund policy carefully to understand your rights and the procedures to follow.

1. Eligibility for Refunds:

  • Refunds are applicable for products that are damaged, defective, or significantly different from the description on our website.
  • We do not offer refunds for change of mind or personal preference.

2. Timeframe for Returns:

  • You must initiate a return request within 7 days from the date of arrival
  • Any requests received after this timeframe will not be accepted.

3. Return Process:

  • To initiate a return, please contact our Customer Support team at aredflower.graceful@gmail.com
  • Provide the following details: order number, reason for the return, and any supporting。evidence (e.g., photos of the damaged or defective product)
  • Our Customer Support team will guide you through the return process and provide you with the necessary instructions and a return shipping address.

4. Condition of Returned Products:

  • Returned products must be in their original packaging, unused, and in the same condition as received.
  • Please ensure that all accessories and promotional items that came with the product are also included in the return package.

5. Refund Options:

  • Once we receive the returned product and verify its condition, we will process the refund.
  • The refund will be issued to the original payment method used for the purchase.
  • Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

6. Shipping Costs:

  • Shipping costs for returning the product are the responsibility of the customer unless the returnis due to our eror le,a.. wrong item shipped or damaged during transit).

7. Exchanges:

  • We currently do not offer direct exchanges. lf you wish to exchange a product, please follow the return process outlined above, and then place a new order for the desired item.

8. Customer Support:

  • lf you have any questions or concerns regarding our refund policy, please reach out to our Customer Support team at aredflower.graceful@gmail.com. We are here to assist you and provide further guidance.

Please note that this refund policy is applicable only to purchases made directly from A Red Flower. lf you have purchased our products through an authorized retailer, please refer to their respective refund policies.